Please note that during this busy time the Helpline’s typical response timescales may be affected. Please be assured we are working as efficiently as possible to deal with all reports received and that the Helpline service and responding to neighbourhood issues involving our students remain a priority to us.

We apologise for any inconvenience any delay in response may cause you but thank you for your patience.

The Helpline is a dedicated service operated by the University of Leeds in partnership with Leeds Beckett University, Leeds Trinity University College and Leeds Conservatoire. It is a service available to the residents of neighbouring communities so that they can make the Helpline partnership aware of any neighbourhood issues involving our students so that we can engage our students and change any negative behaviour.

We work collaboratively with Leeds Antisocial Behaviour Team and West Yorkshire Police to more effectively respond to the nuisance caused by students. Details about repeat and severe nuisance are referred to the Helpline by Leeds Antisocial Behaviour Team and West Yorkshire Police for additional action to be considered by the relevant institution through the complaint process.

We endeavour to respond to all emails and calls within 48 hours, but this may be longer during busy periods and when correspondence is received at weekends or holidays. Details of complaints are shared between Helpline partners to aid with identification of students. Simultaneous address searches are conducted to identify any students living at the address concerned. Our Helpline Service Users Privacy Policy is here.

Where students have been identified as being involved in a complaint, the relevant university or college will take appropriate action to address any issues raised in accordance with their own governance and policies around student’s behaviour in the community. Please refer to the Neighbourhood Helpline Code for details of our complaint handling procedures

Contact Us:

Complete the webform below.

By telephone (24hr voicemail service): 0113 343 1064

By Email:


Alternatively, contact Leeds City Council Anti-social Behaviour Team:

By web:

Contact Leeds anti-social behaviour team to report noise nuisance from domestic properties on 0113 222 4402, 9am to 5pm, Monday to Friday.

If the problem is noise outside of office hours, call 0113 376 0337. This is available from 6pm to 3:30am.

*By contacting the Neighbourhood Helpline, via telephone, email or submitting the webform below,  you are agreeing to the University of Leeds sharing your personal details and complaint with other members of the Neighbourhood Helpline Partnership. Please read our privacy policy to understand how the Helpline partnership collects and use your personal data. Download our policy here. 

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