The Leeds Universities and Colleges Neighbourhood Helpline is a dedicated service operated by the University of Leeds in partnership with Leeds Beckett University, Leeds Trinity University College, Leeds Conservatoire and, Leeds Arts University.
It’s available to all residents of Leeds to report any neighbourhood issues involving our students so that we can take action and change any nuisance behaviour.
Reporting an issue during the holidays
The University of Leeds will close for the holidays from the 18 December – 4 January. Neighbourhood issues involving our students can continue to be reported as normal to the Universities Neighbourhood Helpline through this period, see below for our online form. Any emergency issues will be dealt with as soon as possible. Any non-emergency reports will be logged ready for the universities to address after 4 January.
For an immediate response to any noise issues, please report these to Leeds City Council. Their out of hours noise service will be in operation throughout the holiday period, with the exception of bank holidays. See the Leeds City Council webpage for more information.
We hope you all have a relaxing and peaceful holiday period.
Report an issue
If you would like to report a problem, there are a number of ways you can get in touch:
- Complete the online form here.
- Call us (24hr voicemail service): 0113 343 1064
- Email us: email@example.com
What happens next?
We aim to respond to all emails and calls within 48 hours, but this may be longer during busy periods and at weekends or holidays. Details of complaints are shared between Helpline partners to help identify students and simultaneous addresses are searched to identify any students living in the properties concerned.
Where students have been identified as being involved in a complaint, the relevant university or college will take appropriate action to address any issues raised in accordance with their own governance and policies around student’s behaviour in the community. Please refer to the Neighbourhood Helpline Code for details of our complaint handling procedures.
Leeds City Council
You can contact Leeds City Council Anti-Social Behaviour Team to report noise nuisance from domestic properties.
- Leeds City Council on Noise nuisance
- 0113 222 4402, 9am to 5pm, Monday to Friday.
- 0113 376 0337 outside of office hours, available from 6pm to 3:30 am.
United Nations Sustainable Development Goals
We use the United Nations Sustainable Development Goals (SDGs) as a framework to guide our activity. Our neighbourhood helpline is linked to the following SDGs:
- Goal 3: Good health and well-being
- Goal 11: Sustainable cities and communities
- Goal 16: Peace, justice and strong institutions
Find out more about our impact on the SDGs.