Neighbourhood helpline

The Leeds Universities and Colleges Neighbourhood Helpline is a dedicated service operated by the University of Leeds in partnership with Leeds Beckett University, Leeds Trinity University, Leeds Conservatoire and Leeds Arts University.

It’s available to all residents of Leeds to report any neighbourhood issues involving our students so that we can take action and change any nuisance behaviour.

If you would like to report a problem, there are a number of ways you can get in touch:

• Complete the online form here. 
• Call us (24hr voicemail service):  0113 343 1064
• Email us:  neighbourhood.helpline@leeds.ac.uk

What happens next?

We aim to respond to all emails and calls within 48 hours, but this may be longer during busy periods and at weekends or holidays. Details of complaints are shared between Helpline partners to help identify students and simultaneous addresses are searched to identify any students living in the properties concerned.

Where students have been identified as being involved in a complaint, the relevant university or college will take appropriate action to address any issues raised in accordance with their own governance and policies around student’s behaviour in the community. Please  refer to the Neighbourhood Helpline Code (Word doc) for details of our complaint handling procedures.

Privacy policy

By contacting the Neighbourhood Helpline, via telephone, email or submitting the webform below,  you are agreeing to our privacy policy. Download the Neighbourhood Helpline Privacy Policy.

Leeds City Council

You can contact Leeds City Council Anti-Social Behaviour Team to report noise nuisance from domestic properties.

• Leeds City Council on Noise nuisance
• 0113 222 4402,  9am  to  5pm, Monday to Friday.
•  0113 376 0337 outside of office hours, available from  6pm  to  3:30 am.