Neighbourhood helpline

The Leeds Universities and Colleges Neighbourhood Helpline is a dedicated service operated by the University of Leeds in partnership with Leeds Beckett University, Leeds Trinity University College, Leeds Conservatoire and, Leeds Arts University.

It’s available to all residents of Leeds to report any neighbourhood issues involving our students so that we can take action and change any nuisance behaviour.

Reporting an issue during the holidays

The University of Leeds will close for the holidays from the 18 December – 4 January. Neighbourhood issues involving our students can continue to be reported as normal to the Universities Neighbourhood Helpline through this period, see below for our online form. Any emergency issues will be dealt with as soon as possible. Any non-emergency reports will be logged ready for the universities to address after 4 January.

For an immediate response to any noise issues, please report these to Leeds City Council. Their out of hours noise service will be in operation throughout the holiday period, with the exception of bank holidays. See the Leeds City Council webpage for more information.

We hope you all have a relaxing and peaceful holiday period.

Report an issue

If you would like to report a problem, there are a number of ways you can get in touch:

What happens next?

We aim to respond to all emails and calls within 48 hours, but this may be longer during busy periods and at weekends or holidays. Details of complaints are shared between Helpline partners to help identify students and simultaneous addresses are searched to identify any students living in the properties concerned.

Where students have been identified as being involved in a complaint, the relevant university or college will take appropriate action to address any issues raised in accordance with their own governance and policies around student’s behaviour in the community. Please  refer to the  Neighbourhood Helpline  Code for details of our complaint handling procedures.

Privacy policy

By contacting the Neighbourhood Helpline, via telephone, email or submitting the webform below,  you are agreeing to our privacy policy. Download the Neighbourhood Helpline Privacy Policy.

Leeds City Council

You can contact Leeds City Council Anti-Social Behaviour Team to report noise nuisance from domestic properties.

 

 

United Nations Sustainable Development Goals

We use the United Nations Sustainable Development Goals (SDGs) as a framework to guide our activity. Our neighbourhood helpline is linked to the following SDGs:

  • Goal 3: Good health and well-being
  • Goal 11: Sustainable cities and communities
  • Goal 16: Peace, justice and strong institutions

Find out more about our impact on the SDGs.

United Nation Sustainable Development Goal 3: Good health and well-being

United Nation Sustainable Development Goal 11: Sustainable cities and communities

United Nation Sustainable Development Goal 16: Peace, justice and string institutions