The Helpline is a 24-hour dedicated voicemail and email service operated by the University of Leeds in partnership with Leeds Beckett University, Leeds Trinity University College, Leeds City College and Leeds College of Music. Whether the issue involves noise, waste, parking or playing ball games, the Helpline partnership work with service users, Police and Leeds City Council to educate and correct negative behaviour amongst our students. All emails and calls are responded to within 24 hours, with the exception of correspondence received at weekends or holidays which are responded to promptly the following working day.
To ensure a consistent approach to all issues raised, each institution follows the procedures detailed in the Neighbourhood Helpline Code. The Code has been developed and adapted since 2007 to ensure that our students have an opportunity to correct their behaviour before disciplinary action is taken.
An annual report is produced to track the number and nature of the complaints involving University of Leeds students and highlight our approach to supporting our students to be conscientious and responsible members of the local community. The Helpline data is used to guide our proactive work in partnership with Leeds University Union, Leeds City Council and Police to support our students to be responsible citizens and an active part of society.
By telephone (24hr voicemail service): 0113 343 1064
By Email: firstname.lastname@example.org