The Helpline is a 24-hour dedicated voicemail and email service operated by the University of Leeds in partnership with Leeds Beckett University, Leeds Trinity University College, Leeds City College and Leeds College of Music. Whether the issue involves noise, waste, parking or playing ball games, the Helpline partnership work with service users, Police and Leeds City Council to educate and correct negative behaviour amongst our students. All emails and calls are responded to within 24 hours, with the exception of correspondence received at weekends or holidays which are responded to promptly the following working day.

The University of Leeds recognises that sometimes our students have a negative impact on the local community and we have therefore developed a unique approach to engaging our students as responsible and active citizens. The Students and their Community document sets out the Universty’s procedures with handling any issues and complaints registered from the local community, involving our students.   See a copy of the Students in their Community document here http://sustainability.leeds.ac.uk/wp-content/uploads/2018/10/Students-and-their-Community-Sept-2018.pdf

Contact Us*:
By telephone (24hr voicemail service): 0113 343 1064

By Email: neighbourhood.helpline@leeds.ac.uk

Or, complete the form below.

Alternatively, contact Leeds City Council Anti-social Behaviour Team:

By web: https://www.leeds.gov.uk/residents/environmental-health/noise-nuisance

Noise that happens during the day: 0113 222 4402

Noise that happens at night or at weekends/bank holidays: 0113 376 0337

*By contacting the Neighbourhood Helpline, via telephone, email or submitting the webform below,  you are agreeing to the University of Leeds sharing your personal details and complaint with other members of the Neighbourhood Helpline Partnership. Please read our privacy policy to understand how the Helpline partnership collects and use your personal data. Download our policy here. 

Alternatively, complete the form below

Fields marked with an * are required

Please provide an address, name and any other details to help us with identifying who was involved